Valid in the Glasspipers.eu online store from the date of publication. Orders are subject to the terms and conditions in force at the time of ordering.
1. Seller and Scope of Terms
The Seller is Klaasistuudio Glasspipers OÜ, registration code 12349400, address Harju County, Tallinn, Põhja-Tallinn district, Kopli Street 102a, 11711, email jyri363@glasspipers.eu, telephone +372 5808 6786. These terms cover the purchase of the digital Bonus Pricing Pro software, the right to an annual update and support service, and paid services clearly described in the online store. The company is not VAT-registered.
For the purchase of art and glassworks, the actual product dimensions, material, price, delivery method, delivery time, and terms for returning physical goods must be provided before ordering. If this information is not available on the product page, please contact us for a price quote; this description of a digital product does not replace the terms of sale for physical goods.
2. Products, Price, and Ordering
The product page displays the features of the selected package, the number of supported websites, the validity period, and the final price in euros. The shopping cart and checkout will show the total amount due, including applicable taxes and any additional costs, before confirming the order. There is no postage cost for digital delivery.
Select a 1-, 5- or 25-site package, add it to your shopping cart, enter the correct contact and billing details, choose a payment method, and review the terms and conditions. Before ordering, you can check and correct the entered data. The button for confirming a paid order clearly indicates a payment obligation. An email confirmation will be sent upon receipt of the order. The contract is concluded when the seller has accepted the order and sent the contract confirmation.
3. Payment
Payment can be made using the payment methods currently offered at checkout. When selecting a bank link, the buyer confirms the payment with their bank. Card payment is only possible if it has been activated at checkout. Initiating a payment is not yet confirmation of funds being received.
For a standard bank transfer, follow the account and explanation provided in the order confirmation and pay the invoice by the specified deadline. The order will be fulfilled after payment confirmation. Information about successful payment will be provided in the order status and via email.
4. Digital Product Delivery
The plugin download option and license key will be made available no later than 3 days after payment confirmation. The data will be sent to the email address used in the order and/or to the customer account, as per the order confirmation. If payment is checked manually, fulfilment may require seller confirmation; this does not extend the deadline promised here. If you do not receive the product by the deadline, please write to jyri363@glasspipers.eu and include your order number.
5. License Duration, Support, and Updates
The package includes the right to an annual update and support service for the selected number of websites. More detailed terms are available on the “Bonus Pricing Pro License Terms” page. License renewal occurs with a separate purchase; automatic renewal or automatic recurring payments are not applied.
6. Right of Withdrawal
For consumers purchasing outside their economic or professional activity, a 14-day right of withdrawal from the conclusion of the contract is retained for digital product purchases, even after the plugin or key has been delivered. We do not require a waiver of this basic right of withdrawal. A withdrawal declaration can be submitted via the web form or by email to jyri363@glasspipers.eu. The exact procedure and standard form are available on the “Right of Withdrawal and Withdrawal Form” page.
For business-related purchases, the 14-day right of withdrawal provided by law for consumers does not apply; remedies for a defective product depend on the applicable law and contract.
7. Defects and Complaints
The software must meet the promised specifications. In case of a defect, please send an email to jyri363@glasspipers.eu with the order number, a description of the problem, the WordPress, WooCommerce, and PHP versions used, and, if necessary, the error message. Do not send passwords or API keys via email. We will provide remedies for defects and other applicable legal remedies, including price reduction or contract termination, in accordance with the law, if the conditions for such remedies are met.
We will respond to consumer complaints in writing within 15 days at the latest. If resolution requires more time, we will explain the reason for the delay and the new response deadline. The annual support package does not limit the consumer’s statutory rights or the obligation for updates necessary to ensure compliance.
8. Disputes and Data Protection
If an agreement is not reached, the consumer may turn to the Consumer Disputes Committee operating under the TTJA in accordance with its competence and procedural conditions, or to a court. These terms do not exclude the consumer’s mandatory rights. The use of personal data is explained in the store’s privacy policy.
